Shipping for all items to mainland U.K is free of charge. All items ordered under the 2kg weight bracket are dispatched by Royal Mail and any item over 2kg will be dispatched via Parcelforce or UPS to the specified delivery address.
Shipping to the European countries is specified on our Shipping page.
Other countries will incur extra shipping charges. Please call 0845 10 80 685 (local call rate) or 01403 700794 for prices. We regret we are unable to ship Water Softener Salt to any European destination.
Whilst it is sometimes possible to dispatch your order for next day delivery, due to the high volume of orders being processed we aim to fulfill orders within 5 working days. Please contact us if you have particular needs and we will do our best to help. A signature will always be required on delivery.
Although Fountain Pools endeavor to have your order with you within 5 working days, we cannot however, be responsible or be liable for orders delayed by Royal Mail, Parcelforce or any other carrier. We will always do our best to track down your parcel and get it to you as soon as possible.
All goods are checked before they leave our premises and leave in perfect condition. Please open and check your delivery the day you receive it and notify us by email or phone of any missing items or damage to the contents immediately. Delays in reporting missing items or damage may result in charges for replacement items. Thank you.
We offer a 30-day, no quibble, money-back guarantee if you are not happy with your goods. Starting at the time goods are received, you can cancel the contract and return the goods, unused, undamaged and in their original packaging at your own expense, without having to give a reason for a full refund. We must be advised of your wish to return the goods beforehand by phone or email to our customer service department. All goods must be returned to our delivery address - Fountain Pools, Poplars Barn, Newpound, Wisborough Green, Billingshurst, West Sussex, RH14 0EJ. If you would like us to arrange a collection, please call for a quote.
The right to cancel does not apply to contracts or orders for any goods made to your specification.
We reserve the right to deduct an amount from any refund if the value of the goods has been diminished in any way. If you exercise the right to withdrawal, you have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be your responsibility.
If the right to withdrawal is exercised, you must return the goods within 30-days of receipt. We will refund you, using the same payment method, within 14 days from the date the goods are received back.
If the goods are returned after the 30-day period due to a fault, they will be tested in our workshops. If no fault is found with the item this will be returned to you as promptly as possible. Items that are returned as faulty where no fault is found after testing, and are subsequently not required by the customer will be subject to a 25% handling charge of the original sale price.